At SGS, we believe that reputation is everything. We’ve built a strong reputation for excellence, and that’s why so many clients put their trust in us. We don’t take that trust lightly, and remain committed to delivering the highest standard of security monitoring for all of our clients.
SGS has always strived to be an innovative leader in the security services space. From day one, we’ve invested heavily in technology, both internal and external, to ensure we can meet the changing demands of our client base. In addition, we take great pride in our staff training processes that ensure every member of our team is capable, qualified and motivated to perform at their best.
When starting the company all those years ago, we settled on these key values:
To us, they’re not just words. They describe the principles we look for when hiring staff. They inform the processes and policies we develop internally. Most of all, they inform the way we carry ourselves on the job every day. Also, these key values feed into our Quality Principles that define how we operate.
Embedded as part of our business is our Excellence Philosophy. This set of principles starts at the top, with the most senior levels of management holding themselves accountable for the quality of service we provide.
When designing our Excellence Philosophy, we based it on four crucial principles, which are:
From there, our commitment to excellence has led to the creation of our Quality Principles, which are based on four key tiers:
Our management team has a combined 20 years of experience in the security industry. While this gives us an excellent basis from which to build, we understand that security needs are rapidly changing. To say that we’ve seen it all would be to neglect the modern threats faced by homes, businesses, governments and event organisers.
With security threats always evolving, we’re committed to meeting those challenges head-on with innovative technology, systems and security practices that meet the needs of a modern world. Our extensive experience, combined with a passion for change is what makes us different from the rest.
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